Bank of America customers angrily took to social media to report that that they had been hit with a negative balance for mysterious transactions made through the Zelle digital payment app.
Twitter users posted screenshots of messages they received from Bank of America stating that that they had a negative account balance. Others also reported that that they had tried to contact the bank’s customer support but had received no information.
One of the bank’s customers, Jeepeto Cuarenton, tweeted a message stating that his account had a negative balance of -$2,060.44.
“WHAT THE FUCK?” he wrote on Twitter. “I would like my a reimbursement ASAP!”
“I haven’t any money for gas! Stuck at home. Your customer support phone is down! WHAT’S WRONG?” an offended customer demanded information.
A source near the situation told The Post that the bank is experiencing delays in processing transactions on Zelle-linked accounts.
A spokesperson for the bank referred The Post to a press release that read: “Zelle transactions made between January 14 and 17 could also be delayed in processing and posting to accounts as requested.”
“Transfers will likely be accomplished and can appear in [customers’] account activity and balances as soon as possible,” the bank said.
“We apologize for any delay or inconvenience.”
The Post asked Zelle for comment.
The impact of the delay was felt by customers, one of whom tweeted: “I’m at a breaking point, where is my money?”
One other dissatisfied customer wrote: “Hey @BankofAmerica, my account is missing money, specifically Zelle transactions for which I even have proof and now my account is overdrawn. strange because I even have it configured to not overpay or pay transactions without automatic payments on my debit card. where is my money?”
One customer wrote on outage monitoring site Down Detector: “Get up this morning with a negative balance. There is no such thing as a technique to refer to a customer support agent.”
“This issue have to be resolved immediately in order that I (I) can access my funds!”