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Harold Walterscompany president Shootz Restaurantunderstands the transformative power of storytelling on social media. A key change in mindset got here when he took the view that the opinions of others weren’t his concern. He recognized that his goal is to encourage and produce value to others.
Embracing your purpose and focusing on telling a unique story Shootz Restaurant, Harold Walters he found the liberty to genuinely and purposefully walk his path. The CEO believes that storytelling is critical to differentiating a brand from the competition.
“Telling your story, especially if you might have information that could possibly be worthwhile to others and will save lives. For instance, you might have to exit and do that.” tells Harold Walters that he’ll host Shawn Walchef with Media CaliBBQ while chatting at a Spark LA event presented by Toast.
“I believe history may be very, very vital because ultimately without history your brand is just a commodity.”
Shoot it also uses technology like Ovation, an modern guest feedback platform, to get real-time responses and improve your small business. This permits staff to discover areas for improvement, connect with guests, and increase positive reviews while reducing negative ones.
“They leave feedback that goes on to us, which allows us to find out, amongst other things, if we want to make any changes, if vital, after which communicate with guests. And it also boosts our reviews, mitigates our bad reviews.” Walters explains.
Recognizing the importance of a comprehensive restaurant technology stack, Harold Walters has switched to Toast’s point of sale (POS) and restaurant management system as his preferred technology partner. They found that Toast offered comprehensive features and worthwhile data insights that other systems, equivalent to Clover, that they had been using before the switch were missing.
With Toast Shootz, he accesses core features just like the Toast Guestbook, which allows him to research customer spending patterns, lifetime value, and segment his customer base. As well as, Toast seamlessly integrates with other restaurant software solutions within the Shootz Restaurant technology stack, including Ovation, creating a central and efficient system for the business.
Using technology and storytelling, Harold Walters has transformed Shootz Restaurant into a customer-centric e-commerce establishment and the epitome of digital hospitality. Walters’ shift in mindset, focus on purpose and storytelling, has allowed Shootz to distinguish itself beyond the confines of the everyday restaurant.
“Ultimately, I would like to pursue my purpose in constructing and bringing value to others.” says Walters.
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